FAQ

Not exactly. While we specialize in designing for small businesses and start-ups, we also serve nonprofit organizations, government agencies, entrepreneurs, or anyone who simply needs an awesome design!

Here is an example of the typical questions asked on the questionnaire. Other complex projects might require additional information and guidelines.

Other complex projects might require additional information and guidelines.

Name of your business?
Slogan or tagline of your project?
What exactly that you sell or promote?
Website URL?
Main Target Audience?
Any example of logos that you like?
Any preferred colors you like?
Preferred logo style – Traditional, Modern, Playful etc.?
MORE info about your business?

For logo design project, typical turnaround time is between 5-7 business days. If you have purchased the Starter Plus package, the turnaround time will be within 3 business days.  Complex design project such as web design, packaging design, brochure, book covers etc. should take around a week to 10 days. Each project might be different and we will do our best to finish the project within the promised timeframe.

General Turnaround times:

Logo and Social Media Design
Initial Logo Design Concepts: 5-7 business days.
Each Revision Round: 1-2 business days after changes are requested.
Social Media Banner/Theme Design Concept: 2-3 business days after logo is completed.

Website Design
Website Initial Draft: 5 business weeks after the web questionnaire is submitted.
Website Revision Round: 2-3 business days after changes are requested.

General Tasks
Project finalization: 1-2 business days after initial concept approval.

After you received the initial design concepts, you can request revisions or refund if you are not happy with them, you can tell us why you do not like the concepts, cancel the project and we will refund 50% of the package amount. A service fee of 50% of package price will be retained towards the time and effort we have put into the project. We will also retain and register the copyrights to the designs that we have produced. Rush order payments are non-refundable.

Our operating hours are from 9AM to 6PM EST Monday to Friday. We are off on Saturday, Sunday and all national holidays.
Live chat and email support will be available during operating hours.

Yes! For projects that require printing, we can prepare the files in CMYK color format in 300dpi resolution. All fonts will be converted to outlines/curves. Logo design projects will be finalized in a vector based format such as Ai,EPS. Stationary projects such as business card will be in Adobe Photoshop PSD format.

Yes we can! Do you want to make small adjustment or resize the file without loss of quality? Only vector format file are scalable so you adjust the file to any size you want so it is ready for printing on business card, flyer, etc. Contact us for a quick quote.

2 rounds of revisions are free. In most cases, if you are not satisfied with the result after that, we’ll give you half your money back. (Applies to logo design only.)

The client portal area is a project management system where we communicate with you throughout all phases of the project. Once you have purchased the package that you need, we will provide you with login details via email. You can log in anytime to track, download and send any messages that are related to your project. We usually do not communicate with you directly via email because we believe the management system is more efficient.

After your files are released you have full ownership of the image/project. You are free to modify or use the files any way you want.

We love to have talented designers to join our team, for job inquires please send us a message here.